Technical Service

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To request service or schedule maintenance on your Kaufman Engineered Systems machine, contact our technical service department or fill out the form below. Please have your machine model number and serial number, located inside the control panel on hand for expedited service.

  • Rick Ewing - Service Director
  • 419-878-9727 ext. 255
  • Rick.Ewing@KES-USA.com

Support Products:

  • Preventative maintenance program
  • System audits, equipment rebuilds and upgrade support
  • Non-proprietary spare/replacement parts
  • Fanuc Robot support and maintenance
  • Camera (Eye in the Sky) with VPN remote access
  • System safety upgrade for existing equipment
  • 24/7 emergency support

** If your service issue is an emergency and your robot is non-operational, please call 419-878-9727 ext. 200 during normal business hours (8:00-4:30 EST), or ext. 300 after business hours.

Technical Support

  • 8:00am-4:30pm EST
  • Monday-Friday
  • 419-878-9727 ext. 200

Emergency After Hours Support

  • (voicemail)
  • 24/7 Emergency Support
  • 419-878-9727 ext. 300

To request service or to schedule maintenance on your Kaufman equipment, please fill out the below form.

Kaufman Engineered Systems is a premier integrator for FANUC robotics offering robotic palletizing, depalletizing, case packing, high speed picking and labeling. In addition, Kaufman manufacturers their own line of stretch wrapping, pallet conveying, pallet stacking, pallet dispensing and other material handling offerings. Couple all this with in house controls and Kaufman has the complete solution. Let us help you create your next end of line solution.