Customer Service

At Kaufman Engineered Systems, quality customer service is not a thing of the past. We offer 24-hour support to ensure your continuous satisfaction with our products. Whether you requiretechnical assistance, need to schedule maintenance, or order replacement parts, our friendly, qualified staff is always here for you.

As an added benefit, Kaufman’s Eye inthe Sky package utilizes Ethernet cameras to provide a video history of events, with remote machine access 24 hours a day, 7 days a week, 365 days a year, so you can rest assured knowing our skilled technicians are always there to mitigate operational downtime.

Support Products:

  • Preventative maintenance program
  • System audits, equipment rebuilds and upgrade support
  • Non-proprietary spare/replacement parts
  • FANUC robot support and maintenance
  • Camera (Eye in the Sky) with VPN remote access
  • System safety upgrade for existing equipment
  • 24/7 emergency support: (419) 878-9727

Preventative Maintenance Program:

  • Annual or semi-annual system reviews
  • Discount on service weekday labor rates and parts
    • 15% off labor rates
    • Annual audit 10% off parts
    • Semi-annual audits 15% off parts
    • Pre-scheduled dates
  • Audit
    • Full review of system equipment
    • Generate list of recommended service and replacement parts
    • Complete scheduled maintenance items
  • Additional Training/Education
    • Literature available for various set-up processes
    • Required maintenance is reviewed with maintenance personnel

Eye in the Sky Package:

  • Allows immediate response to downtime
  • Records your system as it runs
  • Video review identifies cause of down-time or sequence of events
  • VPN remote access allows remote resolution
  • Travel expenses can be avoided
  • Weaved Safety Net - State of the art technology and support
  • Comprehensive on-site training
  • KES Eye in the Sky Package Includes: 
    • AXIS PTZ-214 Ethernet video camera with pan tilt, ZoomAXIS camera
    • Station monitoring software (client and server)
    • Industrial PC for archives and communications
    • Fanuc software (for robot applications)
    • Windows 7 operating system software
    • Computer set-up and testing
Request Service

Fanuc Robot Service Support