Customer Service

At Kaufman Engineered Systems, quality customer service is not a thing of the past. We offer 24-hour support to ensure your continuous satisfaction with our products. Whether you requiretechnical assistance, need to schedule maintenance, or order replacement parts, our friendly, qualified staff is always here for you.

As an added benefit, Kaufman’s Eye inthe Sky package utilizes Ethernet cameras to provide a video history of events, with remote machine access 24 hours a day, 7 days a week, 365 days a year, so you can rest assured knowing our skilled technicians are always there to mitigate operational downtime.

Support Products:

  • Preventative maintenance program
  • System audits, equipment rebuilds and upgrade support
  • Non-proprietary spare/replacement parts
  • FANUC robot support and maintenance
  • Camera (Eye in the Sky) with VPN remote access
  • System safety upgrade for existing equipment
  • 24/7 emergency support: (419) 878-9727

Preventative Maintenance Program:

  • Annual or semi-annual system reviews
  • Discount on service weekday labor rates and parts
    • 15% off labor rates
    • Annual audit 10% off parts
    • Semi-annual audits 15% off parts
    • Pre-scheduled dates
  • Audit
    • Full review of system equipment
    • Generate list of recommended service and replacement parts
    • Complete scheduled maintenance items
  • Additional Training/Education
    • Literature available for various set-up processes
    • Required maintenance is reviewed with maintenance personnel

Eye in the Sky Package:

  • Allows immediate response to downtime
  • Records your system as it runs
  • Video review identifies cause of down-time or sequence of events
  • VPN remote access allows remote resolution
  • Travel expenses can be avoided
  • Weaved Safety Net - State of the art technology and support
  • Comprehensive on-site training
  • KES Eye in the Sky Package Includes: 
    • AXIS PTZ-214 Ethernet video camera with pan tilt, ZoomAXIS camera
    • Station monitoring software (client and server)
    • Industrial PC for archives and communications
    • Fanuc software (for robot applications)
    • Windows 7 operating system software
    • Computer set-up and testing
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Fanuc Robot Service Support

 

  • Robotic PET Bottle Case Packer Robotic PET Bottle Case Packer
  • Ful Layer Robotic Palletizer Ful Layer Robotic Palletizer
  • FANUC Full Layer End of Arm Tooling with Vision FANUC Full Layer End of Arm Tooling with Vision
  • Turn Table Stretch Wrapper Turn Table Stretch Wrapper
  • Small Footprint Case Palletizer Small Footprint Case Palletizer
  • FANUC Bottle Case Packer FANUC Bottle Case Packer
  • Robotic Plastic Bottle Case Packer Robotic Plastic Bottle Case Packer
  • High Speed Robotic Case Packer High Speed Robotic Case Packer
  • Robotic Tray Palletizer Robotic Tray Palletizer
  • Full Layer Robotic Depalletizer Full Layer Robotic Depalletizer
  • Dual Robotic Case Palletizer Dual Robotic Case Palletizer
  • Case and Tote Palletizing System Case and Tote Palletizing System
  • Robotic Automatic Machine Loading System Robotic Automatic Machine Loading System
  • Automatic Machine Loader Automatic Machine Loader
  • Multi Infeed Robotic Palletizer Multi Infeed Robotic Palletizer
  • Robotic Case Packer and Palletizing System Robotic Case Packer and Palletizing System
  • Robotic Load Labeler Robotic Load Labeler
  • Pouch Tray Packer Pouch Tray Packer
  • Vacuum End of Arm Tool Vacuum End of Arm Tool
  • FANUC Robotic Tooling FANUC Robotic Tooling
  • Robotic Conveyor Palletizing System Robotic Conveyor Palletizing System
  • Full Layer Soft Product Palletizing System Full Layer Soft Product Palletizing System
  • KForce Overhead Stretch Wrapping System KForce Overhead Stretch Wrapping System
  • Full Automated Palletizing System Full Automated Palletizing System
  • Automated Tier Sheet Separator Automated Tier Sheet Separator
  • Robo Laner for Plastic and Glass Bottles Robo Laner for Plastic and Glass Bottles
  • Full Layer Spatula End of Arm Tooling Full Layer Spatula End of Arm Tooling
  • Dynamic Dunnage Dynamic Dunnage
  • Dual Load Stacker Dual Load Stacker
  • Full Layer Plastic Depalletizer Full Layer Plastic Depalletizer
  • Case Conveyor Case Conveyor
  • Case Roller Conveyor Case Roller Conveyor
  • Robotic Full Layer Palletizer Robotic Full Layer Palletizer
  • Automatic Machine Loader Automatic Machine Loader
  • Two Position Transfer Car Two Position Transfer Car
  • Roller Conveyor Roller Conveyor