Rick Ewing Service Director

Rick Ewing
Service Director
419-878-9727 ext. 255

Technical Service

To request service or schedule maintenance on your Kaufman Engineered Systems machine, contact our technical service department or fill out the form below. Please have your machine model number and serial number, located inside the control panel on hand for expedited service.


Support Products:

  • Preventative maintenance program
  • System audits, equipment rebuilds and upgrade support
  • Non-proprietary spare/replacement parts
  • Fanuc Robot support and maintenance
  • Camera (Eye in the Sky) with VPN remote access
  • System safety upgrade for existing equipment
  • 24/7 emergency support

** If your service issue is an emergency and your robot is non-operational, please call 419-878-9727 ext. 200 during normal business hours (8:00-4:30 EST), or ext. 300 after business hours.

Technical Support
8:00am-4:30pm EST
419-878-9727 ext. 200

Emergency After
Hours Support

24/7 Emergency Support
419-878-9727 ext. 300



Website updated: 5/3/18